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Q:
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I forgot my username/password. Can you tell me what it is?
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A:
No problem! Just click on Forgot Password, enter username and your email address, and we'll send you your password.
Still need help? Contact us.
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Q:
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How do I change my username/password? |
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A:
Just go to My Account and go to Update Profile, you will
see Change Password link!
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Q:
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Why can’t my username be the same as my email address?
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A:
Your Spinheart.com username is a unique word or phrase that you select; maybe it describes your personality or what you’re looking for in a match.
Unlike your email address, your Spinheart.com username does not correspond in any way to your identity outside the Spinheart.com community—ensuring that your
anonymity is protected until you decide to reveal it.
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Q:
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How do I Create a Profile?
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A:
Creating and posting a profile is free and takes only a few minutes to go through the easy steps. Think of it as a quick sketch of who you are, your lifestyle, and what counts most in a relationship. Our questionnaire will highlight your personality traits and interests and lets you describe your personality even further in a brief(or lengthy!) narrative. Why wait? Go to Account and update your profile Now!
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Q:
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How do I Update My Profile?
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A:
It's quick and easy to do! To update your profile, just go to My Account and follow the simple instructions.
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Q:
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How can I Create an Opinion Profile?
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A:
There are three ways to creat your own opinion profile.
1. You can go to lobby and select one topic and answer ten questions.
2. You can look your favorite's opinion and answer the questions.
3. You can chat with your favorite using 1-to-1 IM and chose the topic and answer the questions.
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Q:
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How can I hide my Profile?
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A:
It is very simple. You can go to my Account and click the link Hide/Unhide Profile to change your profile status.
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Q:
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Why should I post my photo on Spinheart.com? |
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A:
Spinheart.com is committed to helping members find good quality matches, and looking at photos is an important part of most people's
selection process. A nice picture of yourself adds personality and presence to your profile. What's more, profiles
with photos get browsed eight times more often than those without photos.
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Q:
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What are the guidelines for posting a photo? |
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A:
Spinheart.com is committed to providing our members with a secure, comfortable environment. We reserve the right to crop
or reject any photo at our discretion. Photos will not appear on the site until they are approved by Customer Care.
Photo Content
Please adhere to the following guidelines:
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Nude, obscene, sexual or otherwise offensive photos will not be posted. |
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Cartoon characters and photos of celebrities are copyrighted and will not be posted. |
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You must be in the photo and clearly visible. |
Photo Tips
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Choose a recent photo that reflects your current appearance. |
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Use a photo of yourself alone for your primary image. |
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Try group photos for other non-primary images. |
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Q:
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How do I post a photo?
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A:
Spinheart.com makes it easy for you, by offering three ways to post a photo.
Option 1: Upload a Photo
To upload a photo directly from your computer, simply go to
My Account, then go to Update Photo and follow the instructions.
Once approved, uploaded photos will be posted exactly as they are submitted. Be sure to crop your photo if necessary before uploading it.
Due to the volume of photos that we receive, it may take 24 to 72 hours for your photo to appear on your profile.
Option 2: Email a Photo
Due to the large number of photos submitted by email, posting may take up to 72 hours. To help
speed up the process when you email your photo, please include the following information:
First and last name
Spinheart.com username
Spinheart.com registered email address
Birthdate (mm/dd/yyyy)
Photo file as attachment
Only one photo per email please. Specify which photo you want to be your primary (if sending more
than one). Send photos to photos@spinheart.com.
Please send photos as attachments only. We cannot accept a picture embedded in an email.
Option 3: Mail a Photo
We apologize that we can not support this option now. We will support later.
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I already have a photo, but how do I add others?
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A:
Posting additional photos is quick and easy! Simply go to the My Account section and Update Photo, click "Upload Photo" to begin the process to add more photos.
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Q:
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How long will it take for my photo to appear?
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A:
Our Customer Care team usually approves and posts your photos within 24 to 72 hours.
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| Q:
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I'm following all the guidelines and still having trouble posting photos. Any suggestions?
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A:
If you’ve followed our Photo Guidelines and still have trouble posting your photo, please contact us.
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| Q: |
What is Spinheart.com Messenger? |
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A:
Spinheart.com
Messenger is a fun and easy way to communicate instantly with
other Spinheart.com members who are online with you now.
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Who
can use Spinheart.com Messenger? |
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A:
All registered members can use Spinheart.com Messenger, and
remember — the service is free! Simply log in and open the Spinheart.com
Messenger window to receive and respond to messages.
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| Q: |
Who
can I send messages to using Spinheart.com Messenger? |
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A:
You
can send messages to any member who is online. Just
look for the 1to1 IM icon. |
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| Q: |
How do I send Spinheart.com Messenger messages? |
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A:
First
launch Spinheart.com Messenger by selecting the "Launch Messenger"
option on the top of your spinheart page. To send a message:
- Click the invite button in your Favorites list or
- Press a member's 1to1IM icon from your search results
or Who's online page.
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| Q: |
Why
is it so important for me to post a profile? |
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A:
If you don’t post a profile, no one will know you're single
and available! And if no one knows you exist, they can't contact
you via email or Spinheart.com Messenger |
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| Q: |
What
personal information does Spinheart.com Messenger display? |
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A:
You and the member you’re messaging will see each other’s Spinheart.com
username and photo (if a photo is available). You also can roll
your cursor over the photo to see a member’s age, gender, location
and what he or she wants in a match or click on the photo to
view the entire profile. |
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| Q: |
What
is the Spinheart.com Messenger Favorites list? |
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A:
Your Favorites list is your personal directory of members with
whom you exchange messages. Though you can add or delete members
from your Favorites list under your account preference or messenger
preferenece. |
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| Q: |
How
do I add members to my Spinheart.com Messenger Favorites list? |
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A:
There
are two ways to add members to your Spinheart.com messenger
favorite list. There is a favorite icon on each member's profile,
pressing this icon will add this member to your favorite list.
The other way is to open the favorite list page from your messenger
preference, on this page, you can enter the member's user name
to add to your favorite list. |
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How
do I know if my Spinheart.com Messenger Favorites are online?
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A:
The
favorites online are displayed in Favorite section on the messenger
screen. |
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| Q: |
Can
I exchange files through Spinheart.com Messenger? |
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A:
No,
Spinheart.com Messenger does not allow you to exchange files.
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| Q: |
Do
I have to be logged into Spinheart.com to use Spinheart.com
Messenger? |
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A:
You
must initially log into spinheart.com to launch Spinheart.com
Messenger, but once Spinheart.com Messenger is open, you do
not have to keep the web site open.
NOTE: : If you log off the web site, you only can initiate messages
to members currently in your Favorites lists. You can receive
messages from anyone who is not in your blocking list. |
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| Q: |
What
if I want to contact someone who isn’t available via Spinheart.com
Messenger? |
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A:
You
still can contact a member who isn’t online. Simply press the
Email Me! button from the member’s profile to make a connection
via email. |
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| Q: |
Can
I use Spinheart.com Messenger to send messages to members on
other networks with similar messaging tools? |
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A:
No,
Spinheart.com Messenger is exclusive to the Spinheart.com community.
You can only send messages to other Spinheart.com members.
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| Q: |
Can
I choose a different username when I use Spinheart.com Messenger? |
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A:
No,
your Spinheart.com username is also your Spinheart.com Messenger
username, making it easy for you to find other members and let
other members find you. |
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| Q: |
What
can I do if someone is bothering me in Spinheart.com Messenger? |
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A:
Go
to Account Preference, add this member to you blocking list.
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| Q:
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What is spinheart topical chat?
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A:
1-To-1 topical chat is a private focused chat session between two online members. The chat room displays members' pictures
and a series of multiple-choice questions. Both members can freely chat or select one topic to chat. Chatters can answer the questions, see each other's answers, and chat about
the questions and the answers. The questions can be selected from a wide range of interesting topics such as Romance, Dating,
Personality and etc.
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| Q:
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How can I start topical chat?
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A:
The chatter can select a topic by clicking the choose topic button on the menu bar in chat room. The button will display the topic list and the subjects of each topic. After selecting the topic and the subject, the chat window on both members' screen will be refreshed and 10 multiple choice questions are available for chatting.
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| Q:
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How do I answer a question?
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A:
When a new question is displayed on the top of the window, both chat members can answer the question by clicking
one of the choice boxes. The selected choice will be displayed under member's picture. In the meantime,
both members can continue chatting on the question and comment on each other's choices.
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| Q:
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How can I change a topic?
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A:
The chat room topic can be changed at any time. By clicking the change topic button on the menu bar, the chatter can select a new topic.
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| Q:
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What is QZone?
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A:
Design your own question set with a subject. You must provide ten questions for each set and at least two choices for each question.
Publish a completed question set and select any of your published set when initiating a 1-To-1 topical chat or a group chat.
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| Q: |
What is auto-login? |
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A:
Spinheart.com’s auto-login feature allows us to recognize you each time you visit our site—eliminating the need to request your username and password with each visit.
When you select auto-login, we’ll take you directly to your My Home page, where you can see what’s new at Spinheart.com. And with auto-login, there’s no need to log in each time you want to contact a match!
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| Q: |
How do I turn on/off auto-login? |
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A:
You may turn on/off the auto-login feature at any time by visiting the
My Login page.
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| Q: |
If other people use my computer, what should I know about auto-login? |
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A:
If multiple people use your computer, be aware that they could use the auto-login feature to access your account.
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| Q: |
How do I create a Favorites List? |
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A:
When searching the profiles for potential Spinheart matches, it can be helpful to keep track of the people that you find
most appealing so that you can revisit them later. Spinheart.com offers this "Favorites List" option to let you keep
a list of people that you want to keep track of. The people on your favorites list do not know that they are on your list.
Your favorites list is strictly private.
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| Q: |
What is my Personal mailbox? |
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A:
After completing our user sign up form, each Spinheart user/member is given a personal mailbox that is used for communication purposes
with other user/members from our site. It allows each individual to organize and collect any correspondence made here at
Spinheart.com. Any mail that is sent to you from other members will appear in your inbox.
You will also have a log of any emails you have written and sent to other Spinheart Users/Members. You have the option of deleting emails
after you have read them, so that your mailbox doesn't get piled up with old emails. You can save your impotant mail to savebox.
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| Q: |
What are the special features in our Personal mailbox? |
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A:
There are three special features in our Personal mailbox:
Feature 1: Check a sent mail
The mail you sent is listed on sentbox. You can check whether the sent mail has been read by the receiver or not based on the color of the flag.
If the receiver has read the mail, the orange color of the flag in your sentbox will be changed to white color.
Feature 2: Reply message
We provide reply message with quote and without quote. To reply a mail with quote, you can click the "quote" icon located at the right of the email body. To reply a mail without quote, you can click the "postreply" icon located on the top of the email body.
Feature 3: Use a font for mail
For email font size, bold, italic, underline, and color, we provide special feature which is BBCode. BBCode is a special implementation of HTML.
Click here for more details.
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